# How do I manage my Nova plan, card and invoices?

Source: https://novadata.io/docs/using-nova/billing-and-plan
Checked against Nova's code on 2026-11-09

Open **Settings › Plan & Billing**: click **Settings** in the left menu, and Plan & Billing sits in its **Organization** group. Only Admins see it. To change your card, use the [Stripe customer portal](https://billing.stripe.com/p/login/5kQ9AT8Gv4DCfMcbU46Ri00): enter your billing email and Stripe emails you a login link.

## What is on the page?

| Part | What it does |
|---|---|
| Plan card | Your plan and monthly price, billed monthly or annually |
| **Billing email** | Every paid invoice is emailed there with its PDF. Click **Edit** to send them to your accountant |
| **Invoices** | **Date**, **Status**, **Period**, **Paid by**, and a download button for each invoice and credit note PDF |

## Why is my price higher than $49?

Nova is priced per connected Amazon account. $49 a month is the price of one account at the smallest volume: up to 1,000 a month, counting its orders, or its sales divided by $50 when that is higher, averaged over the last 12 months. Each account gets its own price from its own volume, and your plan adds them up. Ranked from the most to the least expensive, accounts from the sixth one on get a discount.

An account counts as long as it is connected, even when it no longer sells. During your trial, **Upgrade to Nova** opens a window that lists each account with its price, so you can see where the total comes from.

## How do I subscribe or change my plan?

There is no plan to choose: the price follows the Amazon accounts connected to your organization.

- On trial: click **Upgrade to Nova**, choose **Monthly** or **Yearly** (10% off), then **Subscribe**. You are charged at once, even with trial days left.
- After a cancellation: click **Resubscribe**.
- With a price agreed with Nova: the card reads **Custom plan** or **Multi account plan**, and its **Subscribe** button charges that price.

When you connect another account after subscribing, Nova updates your subscription to include it. To move an active subscription between monthly and yearly billing, write to support.

## How do I cancel?

Click **Cancel subscription** next to the **Invoices** heading, pick a reason under **Why are you cancelling?**, and click **Cancel Subscription**. The subscription is cancelled in Stripe straight away, and you are not charged again. To come back, click **Resubscribe** on the same page.

## Common mistakes

| You see | Why | Fix |
|---|---|---|
| No Plan & Billing in Settings | Only Admins see it | Ask an Admin, or to be made Admin |
| No button to change the card | Cards are managed in Stripe | Use the Stripe portal link above |
| Invoices reach someone who left | The billing email defaults to the person who created the organization | **Edit** the billing email |
| You pay for an account you no longer use | Every connected account is billed | Remove it in **Settings › Organization › Amazon connections**, then tell support |