Back
Operations
Fulfillment & Logistics
Order Defect Rate (ODR)
Essential Amazon seller metric for operations
What is Order Defect Rate (ODR)?
Defective orders / Total orders * 100.
Data Source
Account Health Dashboard
Update Frequency
Daily
Measurement Units
Percent
Available at: Account
Where to Find Order Defect Rate (ODR)
Order Defect Rate (ODR) is measured in Percent and reported through Account Health Dashboard. Data is typically updated daily.
Note:
Must stay below 1% to avoid suspension.
Need This Data?
See if Nova can deliver Order Defect Rate (ODR) for your business.
- Expert consultation
- Custom data solutions
- Tailored analytics setup
- Data availability check
Related KPIs
Operations
Stockout Rate
Days out of stock / Total days * 100.
Operations
Inventory Velocity
Rate at which inventory is sold and replaced.
Operations
Excess Inventory Cost
Cost of holding excess inventory.
Operations
On-Time Delivery Rate
Orders delivered by promised date / Total orders * 100.
Operations
Average Delivery Time
Average days from order to delivery.
Operations
Chargeback Rate
Credit card chargebacks / Total orders * 100.
Interested in This Metric?
Our team can help you understand which Amazon metrics Nova can deliver for your specific business needs.