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Operations
Account Health & Compliance

Chargeback Defect Rate

Essential Amazon seller metric for operations

What is Chargeback Defect Rate?

Orders with chargebacks / Total orders * 100.

Data Source

Account Health Dashboard

Update Frequency

Daily

Measurement Units

Percent

Available at: Account

Where to Find Chargeback Defect Rate

Chargeback Defect Rate is measured in Percent and reported through Account Health Dashboard. Data is typically updated daily.

Note:

Must stay below 0.5% threshold. Counts toward Order Defect Rate (ODR). Major account health risk.

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Related KPIs

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Current units in stock at Amazon fulfillment centers.

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Days of Supply

Inventory Level / Average Daily Sales.

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Inventory Turnover

COGS / Average Inventory Value.

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Stockout Rate

Days out of stock / Total days * 100.

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Lost Sales (Stockout)

Estimated sales lost due to stockouts.

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Overstock Level

Inventory exceeding optimal levels.

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