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CX & Market
Brand Performance
Brand Mention Sentiment
Essential Amazon seller metric for cx & market
What is Brand Mention Sentiment?
Sentiment of brand mentions in reviews and social.
Data Source
Social listening / Review analysis
Update Frequency
Weekly
Measurement Units
Score
Available at: Brand
Where to Find Brand Mention Sentiment
Brand Mention Sentiment is measured in Score and reported through Social listening / Review analysis. Data is typically updated weekly.
Note:
Brand perception and reputation.
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Compare Brand Mention Sentiment with
Related KPIs
CX & Market
Average Star Rating
Average customer rating for the product.
CX & Market
Total Review Count
Total number of customer reviews.
CX & Market
Review Velocity
New reviews per day/week/month.
CX & Market
Review Rating Distribution
Percentage breakdown of 1-5 star reviews.
CX & Market
Negative Review Rate
1-2 star reviews / Total reviews * 100.
CX & Market
Review Sentiment Score
Sentiment analysis score of review text.
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