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CX & Market
Competitive Analysis
Competitive Rating Gap
Essential Amazon seller metric for cx & market
What is Competitive Rating Gap?
Star rating difference vs. competitors.
Data Source
Review monitoring
Update Frequency
Weekly
Measurement Units
Stars
Available at: ASIN
Where to Find Competitive Rating Gap
Competitive Rating Gap is measured in Stars and reported through Review monitoring. Data is typically updated weekly.
Note:
Quality perception gap.
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Compare Competitive Rating Gap with
Related KPIs
CX & Market
Average Star Rating
Average customer rating for the product.
CX & Market
Total Review Count
Total number of customer reviews.
CX & Market
Review Velocity
New reviews per day/week/month.
CX & Market
Review Rating Distribution
Percentage breakdown of 1-5 star reviews.
CX & Market
Negative Review Rate
1-2 star reviews / Total reviews * 100.
CX & Market
Review Sentiment Score
Sentiment analysis score of review text.
Interested in This Metric?
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