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CX & Market
Customer Experience
Negative Review Rate
Essential Amazon seller metric for cx & market
What is Negative Review Rate?
1-2 star reviews / Total reviews * 100.
Data Source
Reviews API (calculated)
Update Frequency
Daily
Measurement Units
Percent
Available at: ASIN, Parent ASIN
Where to Find Negative Review Rate
Negative Review Rate is measured in Percent and reported through Reviews API (calculated). Data is typically updated daily.
Note:
Quality and satisfaction indicator.
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Related KPIs
CX & Market
Average Star Rating
Average customer rating for the product.
CX & Market
Total Review Count
Total number of customer reviews.
CX & Market
Review Velocity
New reviews per day/week/month.
CX & Market
Review Rating Distribution
Percentage breakdown of 1-5 star reviews.
CX & Market
Review Sentiment Score
Sentiment analysis score of review text.
CX & Market
Customer Questions Count
Number of customer questions on product page.
Interested in This Metric?
Our team can help you understand which Amazon metrics Nova can deliver for your specific business needs.