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CX & Market
Customer Experience
Negative Review Rate
Essential Amazon seller metric for cx & market
What is Negative Review Rate?
1-2 star reviews / Total reviews * 100.
Data Source
Reviews API (calculated)
Update Frequency
Daily
Measurement Units
Percent
Available at: ASIN, Parent ASIN
Where to Find Negative Review Rate
Negative Review Rate is measured in Percent and reported through Reviews API (calculated). Data is typically updated daily.
Note:
Quality and satisfaction indicator.
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Compare Negative Review Rate with
Related KPIs
CX & Market
Average Star Rating
Average customer rating for the product.
CX & Market
Total Review Count
Total number of customer reviews.
CX & Market
Review Velocity
New reviews per day/week/month.
CX & Market
Review Rating Distribution
Percentage breakdown of 1-5 star reviews.
CX & Market
Review Sentiment Score
Sentiment analysis score of review text.
CX & Market
Customer Questions Count
Number of customer questions on product page.
Interested in This Metric?
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