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CX & Market
Customer Experience
Net Promoter Score (NPS)
Essential Amazon seller metric for cx & market
What is Net Promoter Score (NPS)?
Customer likelihood to recommend product/brand.
Data Source
Customer surveys
Update Frequency
Quarterly
Measurement Units
Score (-100 to 100)
Available at: Brand
Where to Find Net Promoter Score (NPS)
Net Promoter Score (NPS) is measured in Score (-100 to 100) and reported through Customer surveys. Data is typically updated quarterly.
Note:
Requires customer survey implementation.
Need This Data?
See if Nova can deliver Net Promoter Score (NPS) for your business.
- Expert consultation
- Custom data solutions
- Tailored analytics setup
- Data availability check
Compare Net Promoter Score (NPS) with
Related KPIs
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Average Star Rating
Average customer rating for the product.
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Total Review Count
Total number of customer reviews.
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Review Velocity
New reviews per day/week/month.
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Review Rating Distribution
Percentage breakdown of 1-5 star reviews.
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Negative Review Rate
1-2 star reviews / Total reviews * 100.
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Review Sentiment Score
Sentiment analysis score of review text.
Interested in This Metric?
Our team can help you understand which Amazon metrics Nova can deliver for your specific business needs.