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CX & Market
Customer Experience
Question Answer Rate
Essential Amazon seller metric for cx & market
What is Question Answer Rate?
Answered questions / Total questions * 100.
Data Source
Product Detail Page (calculated)
Update Frequency
Weekly
Measurement Units
Percent
Available at: ASIN
Where to Find Question Answer Rate
Question Answer Rate is measured in Percent and reported through Product Detail Page (calculated). Data is typically updated weekly.
Note:
Customer service responsiveness.
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Compare Question Answer Rate with
Related KPIs
CX & Market
Average Star Rating
Average customer rating for the product.
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Total Review Count
Total number of customer reviews.
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Review Velocity
New reviews per day/week/month.
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Review Rating Distribution
Percentage breakdown of 1-5 star reviews.
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Negative Review Rate
1-2 star reviews / Total reviews * 100.
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Review Sentiment Score
Sentiment analysis score of review text.
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