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CX & Market
Customer Experience
Review Sentiment Score
Essential Amazon seller metric for cx & market
What is Review Sentiment Score?
Sentiment analysis score of review text.
Data Source
3rd-party sentiment analysis
Update Frequency
Weekly
Measurement Units
Score
Available at: ASIN, Parent ASIN
Where to Find Review Sentiment Score
Review Sentiment Score is measured in Score and reported through 3rd-party sentiment analysis. Data is typically updated weekly.
Note:
Positive/Negative sentiment beyond star rating.
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Compare Review Sentiment Score with
Related KPIs
CX & Market
Average Star Rating
Average customer rating for the product.
CX & Market
Total Review Count
Total number of customer reviews.
CX & Market
Review Velocity
New reviews per day/week/month.
CX & Market
Review Rating Distribution
Percentage breakdown of 1-5 star reviews.
CX & Market
Negative Review Rate
1-2 star reviews / Total reviews * 100.
CX & Market
Customer Questions Count
Number of customer questions on product page.
Interested in This Metric?
Our team can help you understand which Amazon metrics Nova can deliver for your specific business needs.