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CX & Market
Customer Experience
Total Review Count
Essential Amazon seller metric for cx & market
What is Total Review Count?
Total number of customer reviews.
Data Source
Product Detail Page / Reviews API
Update Frequency
Daily
Measurement Units
Reviews
Available at: ASIN, Parent ASIN
Where to Find Total Review Count
Total Review Count is measured in Reviews and reported through Product Detail Page / Reviews API. Data is typically updated daily.
Note:
Social proof metric.
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Related KPIs
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Review Velocity
New reviews per day/week/month.
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Customer Complaint Rate
Customer complaints / Total orders * 100.
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Competitor Ad Spend Estimate
Estimated advertising spend by competitors.
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Search Volume Trends
Trend in search volume for category keywords.
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Brand Awareness Index
Measure of brand recognition in the market.
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Brand Reputation Score
Composite brand health score based on reviews, returns, complaints, and violations.
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