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CX & Market
Customer Experience
Customer Service Response Time
Essential Amazon seller metric for cx & market
What is Customer Service Response Time?
Average time to respond to customer inquiries.
Data Source
Customer Service metrics
Update Frequency
Daily
Measurement Units
Hours
Available at: Account
Where to Find Customer Service Response Time
Customer Service Response Time is measured in Hours and reported through Customer Service metrics. Data is typically updated daily.
Note:
Buyer-seller messaging response time.
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See if Nova can deliver Customer Service Response Time for your business.
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Compare Customer Service Response Time with
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Average customer rating for the product.
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Total number of customer reviews.
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New reviews per day/week/month.
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Percentage breakdown of 1-5 star reviews.
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Negative Review Rate
1-2 star reviews / Total reviews * 100.
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Sentiment analysis score of review text.
Interested in This Metric?
Our team can help you understand which Amazon metrics Nova can deliver for your specific business needs.