Refunded revenue is half the story. Nova tracks the admin fees, the return processing charges, and the FBA inbound you'll never get back. Per SKU.
Returns get reported. Losses don't.
Amazon charges a refund admin fee on top of the original referral. It lives deep in Settlement Reports. You never see it per SKU.
One image swap or supplier batch can push a SKU from 4% to 18% returns. Without daily SKU-level tracking, you find out weeks later.
Return processing, customer return shipping, and the original inbound you paid, all sunk on a returned unit. None of it shows in Seller Central profit.
Revenue posts on order date. Refunds post 7-30 days later in a different report. Manual reconciliation means your profit is always a month behind.
From the worst SKU to the line in your P&L.
40+
Refund admin, return processing, removal, disposal. All deducted automatically.
99.8%
Matched line-by-line against Amazon Settlement Reports.
21
Refund tracking across every Amazon region in one view.
Three steps. No spreadsheets. No month-end wait.
Link Seller Central via Amazon's official SP-API. Nova pulls every order, refund, and refund-related fee automatically.
Nova reconciles each refund against its original order, then deducts refund admin fees, return processing fees, and lost inbound shipping per SKU.
Net refund cost shows up in your live P&L and Winners & Losers dashboards. Sort by return rate to spot the SKUs killing your margin.
| Refund visibility | Seller Central | Spreadsheets | Nova |
|---|---|---|---|
| Refund admin fee per SKU | Buried in Settlements | Manual entry | Automatic |
| Return processing fee | Separate report | Often missed | Deducted in P&L |
| Return rate per SKU (daily) | Aggregate only | Stale by weeks | Live, per ASIN |
| Lost FBA inbound cost | Not tracked | Manual estimate | Auto-attributed |
| Refund-to-order matching | Date-mismatched | VLOOKUP gymnastics | Reconciled automatically |
| Removal and disposal fees | Separate report | Manual entry | In your P&L |
| Multi-marketplace returns | One dashboard each | One sheet each | 21 marketplaces unified |
| Refresh cadence | Daily aggregate | Whenever you update | Every 30 minutes |
| Reconciliation accuracy | Revenue only | ~70-85% | 99.8% |
They talk about Nova
Catch the SKU where returns jumped from 5% to 14% the week your variation merge went live.
Built for FBA sellers →Show your director the net refund cost line in the weekly P&L, not gross returns volume.
How brand managers use it →Per-client return rate dashboards. Spot a refund spike across 30 brands before they email you.
How agencies use it →Tie return reasons to refund admin fees. Quantify the case for fixing packaging or supplier QC.
Operations playbook →It's a tool that watches every return and the fees Amazon adds to process it, then deducts the full cost from your live profit. It plugs refund volume into your P&L and shows return rate per SKU inside Winners & Losers.
Most sellers underestimate refund cost by 30-60%. Seller Central reports refunded revenue, not the refund admin fee, return processing fee, lost FBA inbound, or removal and disposal fees. Nova captures all of them through the same feed powering the profit tracker, FBA fee calculator, and fees calculator.
Nova calculates this per refund, per SKU, per marketplace. The result lands in your product performance dashboard so you can decide whether to relist, repackage, or retire a SKU before another quarter of returns hits.
Verified 5-star reviews on Trustpilot and Reddit.
“The P&L view is the big one. It captures everything Amazon-related with the granularity to track down every unexpected expense, giving me a real profit statement I can run the business off of. No more guessing margins or waiting for end-of-month reconciliation.”
“The Nova team has built something truly special. The days of clunky Looker Studio dashboards are over. They are communicative and collaborative, and work hard to make the platform as helpful as possible for their users.”
“Nova is exactly the kind of tool the e-commerce industry has needed for a while. Fast-moving, responsive, and adding value to every Amazon business at every turn. The team is always open to hearing feedback and new ideas.”
“We had a great experience working with the Nova team. They were incredibly responsive, helpful and professional, and truly committed to improving the tool in ways that made it both simple and genuinely useful. It felt like they were invested in our success.”
“Nova keeps us up to date across all of our client accounts and provides a unique set of analytics. The data is live, which lets us make quick decisions faster than with other tools. The events feature is excellent for logging listing changes and running lift tests.”
“I manage multiple brands and Cockpit, P&L and Day-to-Day are now part of my daily workflow. What used to take hours across multiple tools I now see in one place. Antoine and Maxime are clearly building this with real seller challenges in mind, and they listen.”
“The team is genuinely responsive; they actually listen to concerns and implement suggestions into the tool, which is a big part of what makes it so powerful. The UI is clean and managing multiple accounts across marketplaces finally feels organized.”
“We use Nova to manage and analyze our Amazon marketplace data across multiple accounts and regions. Clean interface, useful business insights, and strong visibility into KPIs. Support is proactive and continuous improvements keep landing. Highly recommended.”
Ashish Chaudhary
🇮🇳“After a couple of months on Nova, the platform delivers outstanding value. As an agency managing a diverse portfolio of sellers, Nova made onboarding and overseeing multiple merchant accounts effortless. The data centralization streamlined our day-to-day.”
Pavel Zadorozhnyi
🇪🇸“Running an agency that manages a large portfolio of Amazon brands, what we value most is the people. Nova has been a real partner from day one, adapting to how we work. Multi-store management sits in one clean place and the team actually listens to feedback.”
Nimrod
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Everything you need to know about tracking refund-driven margin loss.
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Connect Nova. Every refund admin fee, return processing charge, and lost inbound flows into your P&L automatically.
